Postage & Refunds
Please note: During peak sale/holiday periods, despatch of orders may be delayed. Once orders have shipped we do not have control over the delivery times.
If you wish to avoid shipping charges you can find Mr Fothergill's products at all good garden retailers nationwide. Here is a list of our major stockists. Please note that not all stockists carry the full range.
Postage Charges
We have a tiered postage charge system depending on the type of products you order, your location and the value of your order, please see below.
Our postage charges are outlined in the table below:
| Group | ||
| Group 1 - Standard packet seed products, small spare parts. |
$5.00 |
|
| Group 2 - Non-seed items such as Coco Fibre and Peat Propagation Products, Grass Hair Kits, Seed Raisers, Seed Shaker Kits, Round Tins, Gifting Kits, and Gardening accessories, Small Darlac tools such as pruners. | $10.00 | |
| Group 3 - Bulky and heavy items such as Kitchen Seed Sprouters, Bee Houses, Grow Pots, Greenhouses, and Large Darlac tools. | $15.00 |
Group 1 – Standard seed products
On standard seed orders, postage and handling is $5.00 for any number of seed packets.
Group 2 – Propagation products, Seed raisers, Round Tins, and Small gardening tools and accessories
If your order includes small propagation products, Seed Raisers, Grass Hair Kits, Kitchen Garden Pots, Kitchen Seed Sprouters, Small Darlac tools or gardening accessories, we set the postage and handling charge at $10.00 for any number of products. This is due to the size and weight of these products.
Group 3 – Kitchen Seed Sprouters, Bulbs, Summer Produce, Grow Pots and Mini Vegetable Gardens
If your order includes large Jiffy products, Grow Pots, Indoor Gardens, Mini Vegetable Gardens or large Darlac tools, we set the postage and handling charge at $15.00 for any number of products. This is due to the size and added weight of these products.
Delivery Times
Your order will be processed the next business day (where possible). We aim to deliver your order within the following timeframes from successful payment, depending on your location, although there may be a slight variation depending on the postal services in your area:
- North Island - 5 to 7 days
- South Island - 7 to 10 days
Delivery Outside Of New Zealand
We do not ship outside of New Zealand. However, we do have a webstore in Australia should you wish to purchase for someone in Australia. Please visit: mrfothergills.com.au
Refunds & Replacements
All goods we sell must be of acceptable quality and fit for the purpose they are sold for. If your seeds or bulbs do not grow for whatever reason we will happily provide you with a replacement. For all other products, please contact our head office through our contact us web page. Please note we are not required to give refunds for change of mind or under any other circumstances.
Lost or Missing Orders
If your seed order is valued at over $40 (excluding shipping charges), or you ordered bulkier items you will receive tracking details with your order. Please use these to follow up on the location of your order. If your order seems to have gone missing then please contact us so we can investigate.
If your seed order is valued at under $40 it may not be sent with tracking. We will deem a package lost after 20 days from shipment. Please contact us should you not receive your order within this time frame.
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